Re: RARA-AVIS: ILL

From: Ray Skirsky ( rskirsky@qualcomm.com)
Date: 25 Aug 2002

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At 02:45 PM 8/24/2002 -0700, Jim Doherty wrote:

>I've racked some time as a library employee myself.
>It seems to me that customer service is an eminently
>capitalistic concept that libraries would implement if
>they wanted to stay competitive.

You haven't been to a large chain store recently, I take it? Customer service is passe. It's all "low prices" and volume.

Ray

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